FCL Frequently Asked Questions

Full Container Load (FCL)

Frequently Asked Questions

Do you handle Export and Import Both?

At this stage, on Planyourcargo.com we only have export rates live. In future, we will also have import services put up. Until then, please send us your import shipments enquiry at enquiry@planyourcargo.com and we will assist you offline.

Which Origin do you serve in India?

For exports, we have rates over Nhava Sheva on the website. For other locations, please send us your enquiry at enquiry@planyourcargo.com and we will assist you offline.

Which area/trade in the world do you serve from India?

You will find rates for Europe, USA and Africa. Shortly, we also cover the other trade like South/Central America, Middle East, South East and Far East Asia.

Do you serve hazardous cargo?

Online you won’t find the Haz rates just as yet. For any hazardous cargo enquiry, we can take your enquiries offline.

Do you serve special equipment?

In fact, we are very good at handling special equipment like open tops, flat racks, super racks and reefers. Our development is working on an algorithm to instantly provide you with such rates basis slot loss calculation. Meantime, we can take your enquiries offline.

Do you offer rates for personal effects?

Yes. The rates available online can be used for personal effects. For this category, we will only issue Master BL and will carry shipments only from port to port (P2P). We are unable to offer add-on services like Customs Clearance, Transport and Insurance for any personal effect cargo.

What if my commodity is not found in the commodity drop down list?

Such a situation will be rare but if it occurs select any commodity and alert us at the time of the booking. We shall validate the rates and confirm if that would lead to any changes.

Can I book different type/size of the container in one enquiry?

Yes. You may book multiple containers of different size in one enquiry. In future, you will also be able to book a combination of container types in one enquiry.

Can I bargain or get a discount for volume shipments?

Yes. If you have more than 5 Containers in one shipment, we can check for a special deal/discount and pass on the benefit. Please get in touch with one of our representative and we will do the needful.

Can I buy Insurance for my FCL?

Yes. We can provide online and instant Insurance services when all the necessary information is provided. We provide all risk cover policies at very competitive prices.

Can I fix a rate for a longer time?

We appreciate longer partnership and happy to extend the validity basis your projection. This needs to be discussed basis the volume and duration and accordingly we can offer longer validity rates.

What if we need additional detention free days at destination?

Please let us know at the time of booking should you need additional free days at destination. We also need to know the reason, consignee name.

What is usual free detention available?

Usually, our carrier partner allows 10 days free detention at the port of loading (POL) and 3-7 days free detention at destination which is dependent on country, port and carrier. The detention tariff can be provided on request.

How do we get the necessary certificate as per the LC requirement?

Please let us know at the time of the booking and we will ensure the requirements are covered. All the standard certificates related to vessel age/flag, institute classification clause, vessel built and classification, vessel seaworthiness, ISM/Solas & SMC/DOC, P&I Club membership, vessel calling restricted territorial waters and others are issued as per the correct political language.

What kind of BL do you issue? What are the timelines?

We will issue the Master BL for all port – port shipments. Idea is to keep the destination charges and activities hassle free for your consignee/buyer
When a pick-up or delivery is involved and should you need House BL, we can issue the House BL. Usually, we would be able to dispatch the BL within 48 hrs of vessel sailing. This is provided you have submitted the correct BL Instruction before the DOC cut-off
For US locations, we will issue Forwarder’s House BL only. Agent DOC fee will be USD 75/BL.

How does the BL reach me?

We can hand deliver the Originals if you are in Mumbai, Navi Mumbai or Thane. For other locations, we would use domestic reliable courier companies unless you want your or CHA’s person to collect it from our office.

What is the procedure for Insurance Claims on Lost or Damaged Shipments?

Lost and damaged items are generally handled through you, the carrier and the insurance company. Always file the claim as soon as possible; it must be filed within 30 days of delivery. We will hold your hands as much as possible in case there is any Insurance claim. If the follow-up takes lot of our time, we reserve to charge an admin fee for the hand holding.

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